Refund policy

Return Policy

Items purchased may be returned to us for a full refund within 14 days of the original purchase, provided they meet the following conditions. Please note that perishable goods, custom-made items, and sealed goods that cannot be returned for hygiene reasons are exempt from the right to cancel unless faulty.

Returned items must be securely packaged in their original packaging and must be undamaged, unused, and fit for resale unless faulty. Refunds will only be issued once items have been safely received and inspected. If these conditions are not met, a full refund may not be provided.

To initiate a return, please notify us by emailing backoffice@iwatajp.uk with details of the item. We welcome any additional feedback at this time. If an item you received is faulty, please email a photo of the defect to the above address, and we will be happy to provide a full refund.

All returned items must be sent to our warehouse at the following address:

Warehouse Name: Eikuru Ltd.
Address: Unit 15, Athena Court, Athena Drive, Tachbrook Park, Warwick CV34 6RT, United Kingdom
Telephone: 01926 886632
Opening Hours: Mon-Fri, 9:00 to 17:00

The cost of returning unwanted purchases is the responsibility of the purchaser. For packages containing bladed articles, age verification is required by UK law, and any additional costs for this service are also the responsibility of the purchaser.

Iwata Japan Shop, operated by Londate Limited in Japan, will not be liable for any losses incurred by the customer or recipients related to non-recoverable carriage costs. We therefore strongly recommend sending returns by recorded delivery.